When the post-purchase page won’t appear

If a post-purchase offer didn't appear on a test order, this is almost always expected: Shopify — not UpsellEngine — decides when the post-purchase page can appear. No app can override this.

When Shopify skips the post-purchase page

The page is not shown for:

• Wallet and pay-later methods — Apple Pay, Google Pay, Amazon Pay, Shop Pay Installments, Klarna, Afterpay, Affirm, and PayPal.
• Gift cards or other non-credit-card payments.
• Orders with no shipping address — digital-only, pickup, or local delivery.
• Multi-currency orders that include duties.
• Order totals under $0.50.
• Orders created outside the Online Store channel.

Also worth knowing

• Shopify allows one post-purchase app per store — make sure UpsellEngine is selected in Settings → Checkout (Enable checkout & post-purchase surfaces).
• A checkout can show up to three offers.
• When the page is supported, accepting the offer is truly one click, charged to the vaulted card with no re-entry.

Note: Because the post-purchase page is skipped for a share of orders, pair it with a thank-you page offer, which appears on the confirmation page every order reaches.