Discounts aren’t applying
Last updated Jul 22, 2026
If a discount attached to an offer isn't showing up on the order, check the following.
Checklist
- The offer actually has a discount. Open the offer and confirm a discount is set — see Discounts.
- The shopper accepted the discounted offer. Discounts are applied securely at checkout only when the specific discounted offer is accepted.
- Conflicting discounts. Another discount or discount code on the order may interact with the offer's discount. Test with a clean cart and no other codes applied.
- Automatic discount tiers. If you're using Inventory Rescue tiers, the current tier's discount depends on how long the item has been in stock.
Screenshot: a discounted offer and the resulting order total. (TODO: add — confirm discount-stacking behaviour against the app.)
Note: Discounts are applied at checkout, not shown as an editable price on the widget, so the reduction appears on the order total rather than on the product tile.
If the issue persists, capture the order number and the offer, and contact support.