Offer isn’t showing

If an offer isn't appearing, work through this checklist.

1. Is the surface enabled?

• Cart Drawer / Popup: enable the app embed in the theme editor — Enable app embeds.
• Bought Together / Add-ons / Cart Page: add the theme block to the right template — Add theme blocks.
• Checkout / Thank-you: add the block in the checkout editor (Shopify Plus) — Enable checkout & post-purchase surfaces.
• Post-purchase: see When the post-purchase page won't appear — Shopify skips it for some orders.

2. Does the trigger match?

Confirm the offer's trigger matches the product or condition you're testing. A more specific offer may be taking priority.

3. Are recommendations ready?

On paid plans, AI recommendations generate shortly after install and after catalog changes. On the free plan, offers must be hand-picked. See How AI pairing works.

4. Is the offer published?

Check that the offer is published, not a draft, in Offers.

Screenshot: an offer's status and trigger. (TODO: add.)

Note: Some placements are plan-gated (for example popups and Bought Together are Growth-and-above). Confirm your plan includes the placement.